FREQUENTLY ASKED QUESTIONS

How do we get started?

After our one on one consultation about your event, a custom proposal will be created for you, and can be adjusted as needed before your final decision is made. The formal quote will include rental pricing fees, and deposits.
Pricing and fees?

Priced by packages (with a minimum order of a set of four) Priced a la carte (with a minimum of a set of four) Additional fees for individual add- ons Additional service fees (delivery, set- up and styling, breakage, late return)
Do you have minimums for delivery?

Delivery and travel charges are calculated with consideration of the size of order (size of vehicle required), event details, distance, and delivery schedule for the date of the event. For example, if the event requires an overnight stay (and therefore a hotel room), the delivery charge will be considerably higher.
What is the damage deposit? Is the damage deposit refundable?

With each order, Tiger Lily Table retains a damage deposit in the amount of 25% of your subtotal. Due to the nature of our inventory, items are often fragile. There is always the risk of loss or damage. If the order is returned in the condition it was sent out, the damage deposit will be refunded in full. If items are damaged or missing, the replacement cost will be withheld from that deposit, and the remainder of the deposit will be refunded. If the damage or loss exceeds the deposit amount, the customer is responsible for the balance.
Can I visit the showroom to look at your inventory?

Yes! However, we only accept visits based on an appointment.
May I pickup and return?

Yes. Keep in mind you’ll probably need a van or SUV to safely transport. Pickup truck transport is not appropriate for our delicate items. Also, you are responsible for all rental items during the rental period, including the transport time.
How far will you travel?

We primarily serve the Tucson region but will travel to locations outside our area. Please contact us about delivery fees for locations outside the Greater Tucson Area.
Do you ship?

No, we do not ship rental items.
Do I have to wash the dishes?

No, we do the washing but you will need to rinse the dishes/tableware, removing all food debris, before repacking in the crates or bins. Be sure to make arrangements with your caterer or event coordinator, or you can assemble your own crew to manage the wiping and packing. Your cleaning security deposit will be refunded if dishes/tableware are returned rinsed and correctly packed.
Will you set the tables?

Yes! We will provide you with a quote for this additional service.
How are the rental items packed?

We use standard catering crates for our dishes and glassware, protected with plastic wrapping. Flatware is packed in plastic bins. Tiered stands are packed disassembled for safe transport; we ask that you rinse and repack disassembled. Cake stands and other large glass dishes come in padded crates. Assorted decor will be packed in marked crates. Repacking directions and a checklist will be provided upon delivery.
How long is the rental period?

We typically rent for three days: the day before through the day following the event.
What if I break something?

This may happen and if it does, please tell us and pack the broken piece. We will request the fair market value of the item.
What is the minimum order?

Our minimum delivery order is $100, not including the delivery fee. If you wish to pick up and return, the minimum is $50.